SGD$300 (no subsidy available)
Please contact us through our enquiry form if there is no schedule listed.
Yock Song is a tourism and hospitality veteran with 15+ years of experience. He leverages his expertise in program design, operational management, and stakeholder engagement to create inclusive training programs for the industry, specifically focusing on accessibility for people with disabilities.
Lora brings a rich history of training and development to Ludus Lab. With over 19 years of experience (since 2005), she's conducted workshops and training sessions for diverse audiences, ranging from young adults to working professionals and even National Servicemen. Her expertise spans various areas, including communication skills, leadership, career guidance, and cultural immersion.
This 2-day Inclusive Tourism Training program equips Singapore Tourist Guides and frontline tourism staff with the essential knowledge and skills to provide inclusive, respectful, and enjoyable experiences for all visitors, including those with disabilities. Through interactive classroom sessions, experiential learning, and site inspections, participants will deepen their understanding of disabilities, master inclusive communication, and gain practical tools to adapt tours to meet diverse needs. By the end of the course, guides will be able to enhance service quality, expand client inclusivity, and contribute meaningfully to Singapore’s accessible tourism ecosystem.
1. Gain foundational knowledge of disability awareness and inclusive tourism principles.
2. Develop practical skills in communicating effectively and providing inclusive service to travellers with disabilities in Singapore.
3. Understand the diverse needs of travellers with disabilities and how to adapt tour experiences accordingly.
4. Experience first-hand the challenges and opportunities of accessible travel in Singapore through site inspections across different tourism service providers.
Tourist Guides, Frontline Tourism staff, Individuals interested in gaining knowledge in providing inclusive experiences to persons with disability
Module 1: Introduction to Disability & Inclusion
Learn about disability types, the social model of disability, and inclusive tourism principles
Module 2: Site Visit – Enabling Village
Take part in a guided tour led by a person with a disability, and try accessibility features hands-on.
Activity: Wheelchair Loading and Unloading
Module 3: Site Inspections – Learning from Best Practices
Visit tourism sites with inclusive features
Module 4: Inclusive Communication & Tour Adaptation Workshop
Learn interaction strategies and how to design accessible tour experiences
Written Assessment (MCQ)
