SGD$1000 (before subsidy)
SGD$50 nett (after 95% subsidy for PWDs)
Please contact us through our enquiry form if there is no schedule listed.
Lora brings a rich history of training and development to Ludus Lab. With over 19 years of experience (since 2005), she's conducted workshops and training sessions for diverse audiences, ranging from young adults to working professionals and even National Servicemen. Her expertise spans various areas, including communication skills, leadership, career guidance, and cultural immersion.
A trainer (since 1996) with over 30 years in the hospitality and tourism industry, May has developed many curriculum and delivered training for education and vocational institutions. Her passion for heritage led her to attend more specialised training programmes. She is now a docent with 13 museums and galleries.
Eliza brings a wealth of experience in tourism and hospitality to Ludus Lab's training programs. With over 30 years in the industry, she excels in tour management, conference organization, and even celebrity client handling.
This tourism soft skills training program equips individuals with disabilities with essential soft skills for front-line tourism roles like tour guides, customer service representatives, and event staff. The events and hospitality industry faces a shortage of skilled short- term staff and currently relies on untrained workers. Our collaborative program identifies and teaches the specific skills needed for these roles, creating a pool of qualified employees for event and conference organizers.
Effective Communication Skills and Presentation Skills: Learn clear communication strategies for face-to-face, phone, and email interactions, and develop active listening skills to understand customer needs. Build confidence in self-advocacy for personal disability needs in the workplace, and communicate clearly about accessibility requirements for employees and tourists with disabilities.
Interpersonal Skills: Develop techniques for building rapport and creating a welcoming environment for tourists, and practice positive interactions with diverse clientele. Learn effective
team collaboration strategies, and practice clear communication and information sharing with colleagues.
Problem-Solving Skills in Tourism: Develop critical thinking skills to address customer concerns, problems and challenges, and practice finding inclusive and accessible solutions to achieve a win-win scenario.
Scenario-Based Training: Integrate role-playing for real-world tourism scenarios, adapting them to address challenges faced by employees with disabilities, and practice communication, problem-solving, and conflict resolution in these simulations.
This tourism soft skills program is designed for individuals with disabilities who thrive in face-to-face communication and social interaction.
While past job experience is valuable, a strong interest in public interaction is key.
Part 1: Communication Skills
Part 2: Thinking Skills
Part 3: Relavance
This will be conducted prior to the course enrolment to ensure that the prospective learner possesses the required aptitude and capabilities to take on the prospective front-line job placement.
Written Assessment (MCQ), Roleplay and Oral Assessment
