Wheelchair-Friendly Penang Tour for Seniors & Families from Singapore

Group Size & Tour Leader

• The recommended group size is up to 5 pax (including 2 wheelchair users), ideal for best accessibility experience.
• There will not be a local Singapore tour leader accompanying the group, unless otherwise indicated. The tour will be hosted by our overseas accessible agency partner.

International Air Tickets

• International air tickets are not included in this package.
• We can arrange air tickets on your behalf, subject to a 10% service fee.
• A series of flight boarding and wheelchair safety guidelines will be provided to ensure smooth and safe travel arrangements, particularly for wheelchair users.

3. Travel Documents & Visa Requirements

All travellers are responsible for ensuring that:

• Passports are valid for at least 6 months from the date of departure from the final destination in the itinerary.
• All required visas, entry permits, passes, licences, vaccinations, health certificates and other travel approvals are obtained prior to travel.
• Names provided for booking exactly match the name reflected in the passport. Any amendments will incur applicable charges.

We may, at our discretion, assist with visa applications for a service fee. However, approval of any visa application is not guaranteed and remains the responsibility of the traveller.

If a tour reservation is cancelled due to failure to meet passport, visa or entry requirements, it will be treated as a cancellation on the scheduled departure date and subject to applicable cancellation charges.

4. Travel Insurance

All travellers are strongly encouraged to purchase comprehensive personal travel insurance.

This should cover unforeseen events such as baggage loss, flight delays, medical emergencies, travel disruptions, airline or agency insolvency, or changes in government regulations (including quarantine requirements).

We shall not be responsible for losses arising from such events.

5. Safety & Guiding Arrangements

• For safety reasons, when the driver-guide is driving, guiding commentary may be limited as the driver will prioritise road safety.

6. Vehicle & Luggage

• Please inform your consultant in advance of the number and size of luggage pieces. Additional vehicle arrangements due to excess luggage will incur extra charges.

7. Itinerary Adjustments

• Please note that the listed itineraries are fixed and curated specifically for general wheelchair users. Any modifications will require a revised quotation. We will advise accordingly and provide recommendations based on the profile and needs of the travellers.
• When in-destination, we aim to provide a flexible and enjoyable experience. Any requested itinerary changes should be discussed at least one day in advance with the tour guide and are subject to feasibility and additional charges if applicable.

8. Meals (If included)

• If meals are included in your package, they will be based on pre-set menus. Additional dishes ordered will be at your own expense.

9. Payment Terms

• 30% deposit upon confirmation
• Remaining 70% payable 14 days before departure
• All payments must be made in Singapore Dollars (SGD)
• Credit card payments incur a 4% processing fee. PayNow or direct bank transfer is recommended.